Shelly has been at our front desk since 2008. She is in charge of answering phones and checking in patients- a somewhat hectic task when both doctors are in the office! She also does a great job keeping our charts in top shape by constantly filing. Shelly always greets patients with a smile.
Patient Care Coordinator
Brenda- Patient Care Coordinator
If you are having surgery, Brenda is the one to call! Brenda not only schedules all hospital and office anesthesia surgeries, but she helps to walk patients through the entire surgery process. After a patient meets with the doctor, she will complete a quote for the surgery if it is a cosmetic surgery or will begin the prior authorization paperwork if it is an insurance surgery. After the surgery is scheduled, she sends out all surgery packets and answers any questions from patients that may come up. She also coordinates the surgery with the hospitals, pre-admission testing offices and any collaborating surgeons.
Nursing & Patient Care
Stacy- Business Office
Insurance companies seem to change their policies daily and Stacy does the amazing job of keeping on top of it all! In our business office, Stacy is in charge of submitting all requests for prior authorization for surgeries. She also handles records requests, managing chart contents and entering patient demographics for our billing services as well as all physician correspondence.
Phylicia- Billing and Coding
Phylicia W. Shoemaker has been a part of our Business Office staff for the past several years. Phylicia is the owner of PWS Medical Business Solutions and works as an independent contractor on behalf of our office to ensure that insurance claims are processed. Phylicia has over 20 years of experience in the medical billing and coding profession and has vast knowledge of insurance plans and policies. She is always available to answer your insurance related or billing questions and can be reached at 370-0501, or you may also find her in our office throughout the week…
Marcie Stoffer- Practice Manager
Marcie came to Fox & Schingo Plastic Surgery after working as a Licensed Clinical Social Worker for 9 years. She was the practice’s first Patient Care Coordinator. When her mother, Mary Jane, retired after 26 years as practice manager, she was recruited to take her place! In addition to daily accounting duties and managing the staff, Marcie handles all marketing, answers website emails, writes the monthly emailed newsletter and updates website content. In her free time she enjoys spending time with her husband and two children, running with her dog Lucy and working on photography and graphic design projects at home.
If you have any questions about the practice, newsletter or website, feel free to email her at [email protected].